Shipping policy

At HS COLLECTION, we work hard to make sure your order reaches you safely and on time. Please read our shipping policy before placing your order.

🚚 1. Order Processing

Orders are usually processed within 1–2 business days after confirmation.

Once your order has been dispatched, you may receive a confirmation message with your delivery/tracking information, where available.

📦 2. Delivery Time

Our estimated delivery time is:

3–7 business days

Delivery times may vary depending on your location, courier service, weather, holidays, and other circumstances beyond our control.

Remote areas may require additional delivery time.

💰 3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

We may also offer Free Shipping or special shipping promotions from time to time.

💵 4. Cash on Delivery

Cash on Delivery (COD) may be available for eligible locations.

If COD is available for your order, you can pay the required amount directly to the courier when your package is delivered.

Please make sure your phone number and delivery address are correct when placing your order.

📍 5. Incorrect Delivery Information

Customers are responsible for providing accurate:

  • Full Name
  • Phone Number
  • Complete Address
  • City
  • Postal Code, where applicable

If an order is returned because of an incorrect address, unavailable customer, or repeated failed delivery attempts, additional shipping charges may apply for re-delivery.

🔎 6. Order Tracking

Where tracking is available, tracking details will be shared with the customer after dispatch.

Please allow some time for the courier system to update tracking information.

⏰ 7. Delayed Orders

Although we aim to deliver within the estimated timeframe, delays can sometimes occur because of:

  • Courier issues
  • Weather conditions
  • Public holidays
  • High order volumes
  • Remote-area delivery
  • Incorrect address or contact information
  • Other circumstances beyond our control

We appreciate your patience in such situations.

📦 8. Damaged Package

If your package arrives visibly damaged, please contact us as soon as possible and provide clear photos/videos of the package and product.

We will review the issue according to our Return & Refund Policy.

❌ 9. Lost or Undelivered Orders

If your order does not arrive within the expected delivery period, please contact us with your order number and phone number so we can check the delivery status with the courier.